EASY WAY TO RETURN

  1. Put the items you’re returning in the original package if possible.
  2. Indicate order ID, the item(s) you are returning and the reason for your return on the Return Request Form
  3. Choose a mail carrier, pay for postage, and send it to the address below:

               ECOABLE
               4719 Quail Lakes Dr
               Suite G408
               Stockton, CA 95207

Click here to print Address Label with Return Request Form

Amazon, eBay and Walmart orders can be returned with Return Request Form. Refunds will be credited to your original method of payment.

EXCHANGES

  1. Use Return Request Form to send product back.
  2. Place new order for another item.

RETURN POLICY

You may return most items in the original, undamaged package and in resalable-as-new condition within 30 days of delivery for a full refund. Include printable copy of the Return Request Form.

Returns must be postmarked within 30 days from the day you received your diapers. Returns postmarked after this date or missing Return Request Form will not be accepted. If you are not sure of the date you received them, please contact us and we can let you know.

Washed & used products are non-returnable. Packages must be returned complete, including free items.

All Clearance & Sale items are Non-Returnable & Non-Exchangeable. No exceptions. Please pay careful attention when ordering these items.

If a returned item is washed, used, dirty and/or part of the product is missing (ex. free insert), you will be contacted and your return will be held for up to 1 week after we receive it until payment is made for the return postage to be shipped back. If payment for return postage is not made after 1 week, it will be considered property of EcoAble, LLC.

We will reimburse you within 5 business days once we receive the confirmation that your items were delivered to our facility.

If it’s been 10 working days or longer since you’ve received the notification and you still haven’t received your refund, please get in touch with us.

30-DAY CLOTH DIAPER TRIAL RETURN POLICY

30 Day Trial Program Badge

If you are not completely satisfied with any of the trial products, you may return them gently used within 30 days of receipt with printable copy of the Return Request Form.

Returns must be postmarked within 30 days from the day you received your diapers. Returns postmarked after this date or missing Return Request Form will not be accepted. If you are not sure of the date you received them, please contact us and we can let you know.

Returned items must be in clean/washed condition, free from odor, stains, rips/tears, and/or lint. Diapers and inserts with staining are not returnable. We recommend using a liner made of cloth inside of the diaper during the trial phase to prevent staining. We have the right to refuse a return that is not received in acceptable condition.

If a return is received after the 30 day postmarked date and/or returned dirty and/or part of the product is missing (ex. free insert), you will be contacted and your return will be held for up to 1 week after we receive it until payment is made for the return postage to be shipped back. If payment for return postage is not made after 1 week, it will be considered property of EcoAble, LLC.

Only products purchased from ecoable.net website are eligible for 30-Day Cloth Diaper Trial. Products that don't have 30-Day Cloth Diaper Trial badge in the description are not eligible for the trial program and cannot be returned used or washed.

When you return your trial diapers, you will receive 100% of your merchandise purchase price back as store credit. You may use this store credit toward your next purchase at our store. More information about 30-Day Cloth Diaper Trial is available here: EcoAble Diaper Trial Program.

Please review Return Policy above for products that are not eligible for 30-Day Cloth Diaper Trial.

INTERNATIONAL TAXES & DUTIES

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EcoAble has no control over these charges, nor can EcoAble predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.