EASY WAY TO RETURN
- You have 30 days from the delivery date to return items. After that, all sales are final, and no refunds or exchanges can be made.
- Please return items in their original new condition: unworn, unwashed, with tags attached and in the manufacturer's packaging.
- Pack the items, complete the Return Request Form, and ship to the provided address below:
ECOABLE LLC (BC Returns)
7065 W ANN ROAD
STE 130 #103
LAS VEGAS, NV 89130
Click here to print Address Label with Return Request Form
If you bought our products on Amazon, eBay, Walmart, or any other third-party platform, you'll need to use that platform's return system to return your purchase. Unfortunately, we can't accept returns for these purchases through our Return Request Form.
RETURN SHIPPING GUIDELINES
- Shipping Costs: Please be aware of the responsibility for covering return shipping expenses.
- Prepaid Label Option: For added convenience, you can request a prepaid label, with the label fee deducted from the total refund.
- Use Return Request Form to send product back.
- Place new order for another item.
At EcoAble, we want to make sure you're completely satisfied with your purchase. That's why we offer returns on most items in their original, undamaged packaging and in resalable-as-new condition within thirty (30) days of delivery for a full refund.
To make a return, please include a printable copy of the Return Request Form and postmark the package within thirty (30) days from the date you received your order. We kindly ask that all packages and product bundles be returned complete, including any free items. Please note that washed and used products cannot be returned. Clearance and sale items marked as FINAL SALE cannot be returned or exchanged. For all other clearance items, our standard (30) days return policy applies. So please take extra care when ordering these items.
If you're not sure about the date you received your order, please feel free to contact us, and we'll be happy to help. However, we do reserve the right to deny returns for items that are postmarked after the stated period or those missing the Return Request Form. In such cases, a restocking fee may apply.
In the event that a returned item is washed, used, dirty, or missing parts or accessories, or returned outside the returns window, we will reach out to you to discuss the options. Your return will be held for up to one (1) week following receipt until payment is made for the return postage to be shipped back. If payment is not made within the stipulated time, the product will become the property of EcoAble, LLC.
We strive to process all refunds within five (5) business days of receiving the returned merchandise at our facility. However, if it's been ten (10) working days or longer and you still haven't received your refund, please get in touch with us immediately. We're here to help!
DELIVERY RESPONSIBILITY AND INSURANCE COVERAGE DISCLAIMER
In the event that a package is confirmed lost in transit, EcoAble insures all orders and will issue a reimbursement in the form of a refund, store credit, or replacement. Please be aware that reimbursements are contingent upon the approval of an insurance claim. Once the insurance claim is granted, EcoAble will promptly process the reimbursement.
Upon the shipping carrier's confirmation of 'delivered' status, responsibility for the package is deemed transferred to the buyer. EcoAble bears no liability for any loss, theft, or damage to the package post-marked delivery. It is the buyer's responsibility to ensure the secure receipt of the package at the specified delivery address.
INTERNATIONAL TAXES & DUTIES
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EcoAble has no control over these charges, nor can EcoAble predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Our return policy is subject to change, and specific circumstances may lead to variations in the policy. We recommend reviewing the policy regularly for any updates or changes. We appreciate your understanding and cooperation.