Warranty policy
We warranty EcoAble products against manufacturing defects in materials and workmanship. Two warranties apply — one for cloth diapers and diapering accessories (we manufacture these), and one for apparel and blankets (we resell these, with separate terms). Both require claims within the coverage window and photos of the defect.
The short version: cloth diapers and accessories are covered for 90 days from purchase for manufacturing defects in materials, snaps, elastic, lining, and waterproofing. Apparel and blankets are covered for 30 days for manufacturing defects. Normal wear and tear, leaks, and damage from improper care aren't covered. To file a claim, email support@ecoable.net with photos of the defect.
Warranty at a glance
| Cloth diapers & accessories | Apparel & blankets | |
|---|---|---|
| Coverage period | 90 days from purchase | 30 days from delivery |
| What's covered | Manufacturing defects in materials, snaps, elastic, lining, and PUL waterproofing | Manufacturing defects in materials and workmanship |
| Who EcoAble is | Manufacturer | Reseller — items made by Engel, Disana, Reiff, and other brands |
| Eligible claimants | Original purchaser with proof of purchase | Original purchaser with proof of purchase |
| How to claim | Email support@ecoable.net with photos | Email support@ecoable.net with photos |
| Resolution | Case by case — replacement, credit, or refund depending on situation | Case by case — replacement, credit, or refund depending on situation |
Cloth diapers & accessories warranty
EcoAble cloth diapers and diapering accessories are warranted against manufacturing defects in materials and workmanship for 90 days from the date of purchase. Coverage is extended to the original purchaser only — proof of purchase is required to file a claim.
What's covered
All components of EcoAble cloth diapers and accessories, including:
- Snaps (breaking, detaching, or failing to close)
- Elastic (premature stretching, snapping, or coming loose from stitching)
- Lining and absorbent layers (separation or stitching failures)
- PUL waterproofing (delamination, cracking, or peeling within 90 days of first use)
- Construction issues like loose seams or misplaced stitching
What's not covered
These are normal use issues, wear-and-tear, or care-related problems — not manufacturing defects:
- Improper fit. See our fit troubleshooting for how to adjust.
- Leaks. Almost always a fit, absorbency, or wash routine issue — see the leak guide.
- Odor issues. A wash routine problem, not a product defect — see why cloth diapers stink.
- Fading or staining from urine, bleach, or sunlight.
- Repelling from detergent buildup, mineral buildup, or diaper cream residue.
- Pilling on the fleece or fabric surfaces.
- Normal wear and tear after extended use.
- Washing at water temperatures above 130°F (54°C). High heat damages PUL, elastics, and snaps.
- Using fabric softeners, vinegar, caustic substances, or unapproved laundry additives. These degrade the fabric and waterproof layers.
- Using petroleum-based diaper rash creams (Desitin, Aquaphor, Vaseline, A&D) directly on cloth diapers. These cause permanent repelling. Use a cloth-safe cream or a disposable liner.
- Alterations or modifications to the product.
- Failure to follow the washing instructions. See our wash routine guide.
Report manufacturing defects as soon as you notice them. If a snap breaks on the second use, contact us then — don't wait to see if others break too. Early reports are easier to diagnose as manufacturing issues rather than wear issues, which makes the claim process faster.
Apparel & blankets warranty
For merino wool apparel and blankets, EcoAble is a reseller — the items are manufactured by brands like Engel, Disana, Reiff, Alkena, Hirsch Natur, and Sense Organics. Our warranty covers manufacturing defects for 30 days from delivery. Defects found later may still qualify for support through the original manufacturer.
What's covered
Manufacturing defects in materials and workmanship, including:
- Stitching or seam failures in new, unworn items
- Fabric defects (holes, tears, flaws present at delivery)
- Snap or fastener defects on garments
- Construction issues that make the garment unusable as new
What's not covered
- Holes or tears that develop from wearing the garment. Wool is delicate — catches, snags, and thin spots from normal wear aren't covered.
- Shrinking or misshaping from improper washing. Hot water, agitation, or machine drying will felt wool; this isn't reversible and isn't a warranty claim.
- Pilling on wool surfaces — normal with wear, not a defect.
- Fading or color changes from washing or sun exposure.
- Defects reported more than 30 days after delivery.
Most wool warranty issues trace back to care mistakes — hot water, machine agitation, or tumble drying. Protect your garments and your warranty by following our wool care guides: wool clothes and socks and wool diaper covers.
How to file a warranty claim
The process is the same for both warranties. We aim to respond to all claims within 2 business days.
Your order confirmation email from ecoable.net is the simplest proof of purchase — include the order number in your claim and we can look it up on our end. If you bought through Amazon, eBay, or another platform, that platform handles warranty claims instead of us; check their return policies.
Expected lifespan & care
Cloth diapers are durable but not indestructible. With proper care, you can reasonably expect:
- 2–3 years of daily use for shells and covers before significant wear shows
- 300–400 wash cycles over a diaper's life, depending on care
- Longer life for natural-fiber inserts (hemp, bamboo, cotton) — often into a second child
- Faster wear for heavily used individual diapers — rotating through a larger stash extends the life of the whole set
Individual results depend heavily on how often you wash, water temperature, detergent choice, and whether diapers are rotated through a large stash or used in a small rotation. Following the guides below maximizes both warranty coverage and actual diaper lifespan.