EcoAble has built its reputation by engineering products that exceed consumer expectations for quality and durability. EcoAble Warranty covers all cloth diapers and cloth diapering accessories from manufacturing defects in materials and workmanship for 90 days from the date of purchase.
What is covered: Our warranty covers all components of our products including the snaps, lining, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase is required.
Our diapers are remarkably durable. But they aren’t indestructible, and like any other clothing, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.
If you experience diaper issues within 90 days of purchase, email firstname.lastname@example.org. We’re here to assist you the best we can and it is a pleasure for us to find a solution.
What is not covered: Improper fit, leaking, odor issues, fading, staining, repelling, pilling, or other normal wear and tear.
EcoAble Warranty is applicable only to the original purchaser of the products.
WARRANTY IS VOID WHEN:
- The washing instructions have not been followed.
- Any alterations to the product will void the warranty.
- Washing in water temperature above 130F.
- Fabric softeners, vinegar, or any other caustic substances and laundry additives have been used.
- Damage caused by diaper rash cream.
Our warranty program covers EcoAble products that legitimately fail due to a manufacture defect. We do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements. If after assessment, EcoAble determines your returned product ineligible for warranty replacement, we will contact you to discuss available options we may have for you.