Ordering & shipping
Place your order online, pay at checkout, and we'll ship it the same or next business day from our warehouse in Las Vegas, Nevada. Most U.S. orders arrive in 2–10 business days; international orders take 2–4 weeks. Tracking is sent by email once your order ships.
Placing an order
All orders are placed online. We accept Visa, MasterCard, Discover, Apple Pay, and Amazon Pay at checkout. Payment is processed at the time of order placement, and you'll receive a confirmation email as soon as your order comes through.
Make sure your billing information exactly matches what's on file with your card issuer — address, name, and ZIP code. Mismatches are the most common cause of payment declines and can delay your order. If a charge shows as pending but your order doesn't go through, that's usually why.
Shipping & delivery times
Orders ship from our warehouse in Las Vegas, Nevada, the same or next business day after they're placed. We use USPS and UPS for U.S. deliveries — the carrier for your specific order is chosen based on package size, destination, and shipping option selected at checkout.
| Destination | Typical transit time |
|---|---|
| West Coast | 2–5 business days |
| Midwest | 3–7 business days |
| East Coast | 5–10 business days |
| Alaska, Hawaii, U.S. territories | 7–14 business days |
These are typical transit times once the package has been picked up by the carrier — not including our same/next-business-day processing window. Weekends and federal holidays don't count as business days for either side of the calculation.
International orders
We ship internationally to most countries. International shipping rates are calculated at checkout based on destination, weight, and the shipping option selected.
International deliveries typically arrive within 2–4 weeks. Customs processing can extend this beyond our estimates — sometimes significantly, depending on the destination country's customs authority. We can't predict or expedite customs delays.
International orders may be subject to import taxes, customs duties, and fees charged by the destination country. The recipient is the importer of record and responsible for these charges. EcoAble has no control over these fees and can't predict what they'll be — customs policies vary significantly by country. Contact your local customs office for specifics before ordering.
For details on returning international orders (including how to correctly declare returned goods at customs), see our returns policy.
Tracking & lost packages
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Click the tracking link to see the current status on the carrier's website.
If tracking shows delivered but you haven't received the package
Check with neighbors, your building's mail room, and anyone else in your household first — packages are sometimes left with someone nearby. Wait 48 hours; USPS and UPS occasionally mark packages delivered before the final drop-off. If it still hasn't appeared, contact us with your order number and we'll help trace it.
If tracking shows no movement for several days
Some delay during transit is normal, but if the tracking hasn't updated in 5+ business days, contact us — we'll reach out to the carrier to locate the package.
If the package arrives damaged
Contact us with photos of the damaged packaging and the items inside. We handle damaged shipments case by case — depending on the situation we'll arrange replacement, refund, or work with the carrier on an insurance claim.
Changes & cancellations
Orders can be modified or canceled within 30 minutes of placement. After that, processing has already begun and changes can't be guaranteed — though we'll try to accommodate requests where we can.
Adding items to an order
We can't add items to an already-placed order. Place a new order for the additional items and we'll do our best to combine shipments if processing timing allows. There's no guarantee of combined shipping, but we'll try.
Canceling an order
Request cancellation within 30 minutes of placement by emailing support@ecoable.net or using the contact form. Include your order number. After the 30-minute window, cancellation isn't guaranteed — if the order has already shipped, you'll need to return it through our returns process instead.
After the order ships
Once a package is in transit, the return-and-reorder route is faster and more reliable than trying to intercept shipping. See the returns page for the process.
Sales tax & customs
U.S. orders
Nevada residents are charged Nevada sales tax at checkout. Orders shipped to other U.S. states aren't charged sales tax by us — check your state's use-tax requirements if you're unsure whether you owe anything on your end.
International orders
International shipments may be subject to import taxes, customs duties, and fees set by the destination country. See the international orders section above for details.
Listing errors
Sometimes product listings contain errors — wrong price, wrong color, incorrect quantity, or other details that don't match the actual product. If we catch a listing error while processing your order, we may need to cancel it.
Errors can affect:
- Price
- Product images or descriptions (color, size, features)
- Quantity or what's included in a set
If we need to cancel your order for a listing error, we'll email you with the reason and issue a full refund to your original payment method. You're welcome to reorder at the corrected listing if you'd like. This right to cancel for listing errors is covered in our terms and conditions.
Order history & service emails
When you place an order, an account is created to maintain your order history. You can view past orders, reorder items, and track current shipments by signing in.
You may also receive service emails about your order — confirmation, shipping notification, delivery updates, and customer service messages. These are separate from our newsletter and can't be opted out of while you have an active order; they're how we communicate essential information about your purchase.
We don't sell your personal information to third parties. For details on how we handle your data, see our privacy policy. To unsubscribe from the newsletter (promotional emails), use the unsubscribe link in any newsletter email or update your preferences in your account.