Order online and make payments with Visa, MasterCard, Discover, American Express or PayPal. Please note due to credit card company approval procedures, you could incur pending charges if billing information is inaccurate.
OR email your order including shipping charges to: firstname.lastname@example.org and you can pay by sending a check (all orders paid with personal check will be held until funds clear - US funds only). You will receive an address to send your order and payment to.
In order to provide a safe shopping experience, we may occasionally email you a request billing verification.
Order by phone
We are happy to accept phone orders. Please phone us toll free at 1-877-788-3830. If you get the answering machine, leave your:
Best time to call
Someone will get back to you to take your order as soon as possible.
You may return most items in the original, undamaged package and in resalable-as-new condition within 30 days of delivery for a full refund. Washed & used products are non-returnable. Packages must be returned complete, including free items. Exchanges may be made as long as no refund is necessary. You are responsible for return or exchange shipping charges. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc).
All Clearance & Sale items are Non-Returnable & Non-Exchangeable. No exceptions. Please pay careful attention when ordering these items.
You should expect to receive your refund within 2-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If a returned item is washed, used, dirty and/or part of the product is missing (ex. free insert), you will be contacted and your return will be held for up to 1 week after we receive it until payment is made for the return postage to be shipped back. If payment for return postage is not made after 1 week, it will be considered property of EcoAble, LLC.
If you are returning item under "30-Day Trial Program", please read below return instructions.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
4719 Quail Lakes Dr
Stockton, CA 95207
If you purchased EcoAble cloth diapers on Amazon, you have to follow their policies and open return request here: Amazon Returns or call Amazon Support: 1 (888) 280-4331
Manufacturer Defects & Warranty
EcoAble, LLC provides product warranty for 60 days commencing from the date upon receipt of your item.
Warranty covers: PUL delamination, stitching, seams, elastics as well as product components such as snaps, hook & loop closures and fabric. For any claims that are recognized, we will provide free diaper replacement or store credit. We still reserve the right to refuse any claims or reports.
Please be advised that we cannot replace or refund diapers due to the following problems: repelling, staining, leaking, cracked PUL or incorrect sizing.
This warranty does not apply to purchases made outside http://ecoable.net. In case if you received defective EcoAble product purchased from another selling venue, please follow return/exchange policies of the selling venue where original order was placed.
Changing/Adding to existing order
EcoAble Cloth Diapers ships very quickly so changes or additions to an existing order are not possible. Please refer to our return policy for items ordered in error.
If you would like to order additional items, please place another order online. We will do our very best to combine the two orders and ship them together.
EcoAble Cloth Diapers ships very quickly so once your order is placed you can not canel your order. Please refer to our return policy for items ordered in error.
EcoAble Cloth Diapers will not sell, trade, or rent your personal information. All information that you provide to us will be used to process your order or to send you updates on sales and promotions.
There is a 7.5% sales tax to California residents.