Frequently Asked Questions
Where are EcoAble Cloth Diapers made?
EcoAble Cloth Diapers are designed in California and responsibly manufactured in China. You can read about our manufacturing process here: Behind the Scenes of the EcoAble Cloth Diaper Production
Are EcoAble products US CPSIA compliant?
The EcoAble cloth diapers are tested and certified in compliance with the US CPSIA (Consumer Product Safety Information Act) rules and regulations.
What is your returns policy?
New items can be returned within 30 days of delivery. Read full return policy here: EcoAble Return Policy
Do you provide product warranty?
Yes, EcoAble cloth diapers are covered by 90-day product warranty. You can find more information here: EcoAble Cloth Diaper Warranty
Do you offer trial program?
Yes, we offer 30-Day Cloth Diaper Trial. You can test drive eligible products and return them for store credit if not fully satisfied. Products that are eligible for trial have a 30 Day Trial badge in the description. Click on the link fore information about 30-Day Cloth Diaper Trial
Do you have style guide for your products?
We have created Quick Guide to EcoAble Cloth Products to simplify your shopping decisions
How to properly wash EcoAble cloth diapers?
Visit EcoAble Portal to find answers about proper care for cloth diapers
My cloth diapers leak or stink, what could be a problem?
Visit EcoAble Portal to find troubleshooting guides for cloth diapers
Where are you shipping from?
We ship all orders from USA
How soon will you ship my order?
We process all order same or next business day
Do you ship outside USA?
Yes, we now ship worldwide; additional shipping fee will apply for international order
Where can I find information about your special offers?
EcoAble special offers are emailed to newsletter subscribers only. You can subscribe and instantly receive current offer here: EcoAble Newsletter Signup
Do you sell pre-loved cloth diapers?
We generally rarely list used cloth diapers on the website, but may have some available on hand. Please email to firstname.lastname@example.org for availability
Didn't find your answer? Contact us!
Do I have to pay Taxes and Duties for international order?
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EcoAble has no control over these charges, nor can EcoAble predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.