Frequently Asked Questions

Where are EcoAble Cloth Diapers made?

EcoAble Cloth Diapers are designed in California and responsibly manufactured in China. You can read about our manufacturing process here: Behind the Scenes of the EcoAble Cloth Diaper Production

Are EcoAble products US CPSIA compliant?

The EcoAble cloth diapers are tested and certified in compliance with the US CPSIA (Consumer Product Safety Information Act) rules and regulations.

What is your returns policy?

New items can be returned within 30 days of delivery. Read full return policy here: EcoAble Return Policy

Do you provide product warranty?

Yes, EcoAble cloth diapers are covered by 90-day product warranty. You can find more information here: EcoAble Cloth Diaper Warranty

Do you offer trial program?

Yes, we offer 30-Day Cloth Diaper Trial. You can test drive eligible products and return them for store credit if not fully satisfied. Products that are eligible for trial have a 30 Day Trial badge in the description. Click on the link fore information about 30-Day Cloth Diaper Trial

Is the shipping and packaging discreet?

We know that when you make an order for adult cloth diapers you don't want everyone knowing about it! At EcoAble, every order you make is discretion assured – that means completely unmarked packaging.

How to properly wash EcoAble cloth diapers?

Visit EcoAble Portal to find answers about proper care for cloth diapers

My cloth diapers leak or stink, what could be a problem?

Visit EcoAble Portal to find troubleshooting guides for cloth diapers

Where are you shipping from?

We ship all orders from USA

How soon will you ship my order?

We process all order same or next business day

Do you ship outside USA?

Yes, we now ship internationally to the countries listed below. Additional shipping fee will apply for international order. EU Countries are currently excluded due to new regulations with VAT.

Argentina, Australia,

Bahamas, Bangladesh, BarbadosBermuda

Canada, Chile, China, Costa Rica, Cyprus

Dominican Republic

Ecuador, Egypt

Greenland, Guatemala, Guyana

Hong Kong

Iceland, India, Israel

Jamaica, Japan

Malaysia, Mauritius, Mexico, Moldova, Morocco

Namibia, New Zealand, Norway

Samoa, Saudi Arabia, Switzerland, Singapore

Taiwan, Trinidad and Tobago, Turkey



Where can I find information about your special offers?

EcoAble special offers are emailed to newsletter subscribers only. You can subscribe and instantly receive current offer here: EcoAble Newsletter Signup

Do you sell pre-loved cloth diapers?

We generally rarely list used cloth diapers on the website, but may have some available on hand. Please email to for availability

Do I have to pay Taxes and Duties for international order?

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EcoAble has no control over these charges, nor can EcoAble predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Didn't find your answer? Contact us