Frequently Asked Questions
Where are EcoAble Cloth Diapers made?
EcoAble Cloth Diapers are designed in California and responsibly manufactured in China. You can read about our manufacturing process here: Behind the Scenes of the EcoAble Cloth Diaper Production
Are EcoAble products US CPSIA compliant?
The EcoAble cloth diapers are tested and certified in compliance with the US CPSIA (Consumer Product Safety Information Act) rules and regulations.
What is your returns policy?
New items can be returned within 30 days of delivery. Read full return policy here: EcoAble Return Policy
Do you provide product warranty?
Yes, EcoAble cloth diapers are covered by 90-day product warranty. You can find more information here: EcoAble Cloth Diaper Warranty
Do you offer trial program?
Yes, we offer 30-Day Cloth Diaper Trial. You can test drive eligible products and return them for store credit if not fully satisfied. Products that are eligible for trial have a 30 Day Trial badge in the description. Click on the link fore information about 30-Day Cloth Diaper Trial
Is the shipping and packaging discreet?
We know that when you make an order for adult cloth diapers you don't want everyone knowing about it! At EcoAble, every order you make is discretion assured – that means completely unmarked packaging.
How to properly wash EcoAble cloth diapers?
Visit EcoAble Portal to find answers about proper care for cloth diapers
My cloth diapers leak or stink, what could be a problem?
Visit EcoAble Portal to find troubleshooting guides for cloth diapers
Where are you shipping from?
We ship all orders from USA
How soon will you ship my order?
We process all order same or next business day
Do you ship outside USA?
Yes, we now ship internationally to the countries listed below. Additional shipping fee will apply for international order. EU Countries are currently excluded due to new regulations with VAT.
Bahamas, Bangladesh, Barbados, Bermuda
Canada, Chile, China, Costa Rica, Cyprus
Greenland, Guatemala, Guyana
Iceland, India, Israel
Malaysia, Mauritius, Mexico, Moldova, Morocco
Namibia, New Zealand, Norway
Samoa, Switzerland, Singapore
Taiwan, Trinidad and Tobago, Turkey
Where can I find information about your special offers?
EcoAble special offers are emailed to newsletter subscribers only. You can subscribe and instantly receive current offer here: EcoAble Newsletter Signup
Do you sell pre-loved cloth diapers?
We generally rarely list used cloth diapers on the website, but may have some available on hand. Please email to firstname.lastname@example.org for availability
Do I have to pay Taxes and Duties for international order?
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EcoAble has no control over these charges, nor can EcoAble predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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