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Returns

EASY WAY TO RETURN

  1. You have 30 days from the delivery date to return items. After that, all sales are final, and no refunds or exchanges can be made.
  2. Please return items in their original new condition: unworn, unwashed, with tags attached and in the manufacturer's packaging.
  3. Pack the items, complete the Return Request Form, and ship to the provided address below:
  • Return address:
  • ECOABLE LLC (BC Returns)
    4780 W ANN ROAD
    STE 5-139
    N LAS VEGAS, NV 89031

Click here to print Address Label with Return Request Form

If you bought our products on Amazon, eBay, Walmart, or any other third-party platform, you'll need to use that platform's return system to return your purchase. Unfortunately, we can't accept returns for these purchases through our Return Request Form.

RETURN SHIPPING GUIDELINES

  1. Shipping & Fees: Customers are responsible for return shipping costs and any applicable customs duties, taxes, or import fees associated with the return.
  2. Prepaid Label Option: Need a return label? Prepaid return labels are available for U.S. orders only. Contact us to request a prepaid return shipping label. We'll review your return details and send you a link to purchase the label directly on our website. The fee is based on your specific return and is non-refundable.

INTERNATIONAL RETURNS & CUSTOMS

Customers returning items from outside the United States are responsible for ensuring that all return shipments are properly declared with customs.

All international returns must be clearly labeled as "Returned Goods" and include the original order number or reference. The declared value must reflect that the goods are being returned and not sold.

If a return shipment is declared incorrectly (for example, marked as a new sale, "personal belongings," or shipped with duties assigned to the receiver), any customs duties, taxes, brokerage fees, or import charges incurred will be deducted from the refund.

EcoAble does not cover customs fees resulting from incorrectly declared return shipments.

If a shipment is refused, abandoned, or returned due to unpaid customs charges, the refund may be denied.

EXCHANGES

  1. Use Return Request Form to send product back.
  2. Place new order for another item.

FINAL SALE PRODUCTS

Products designated as FINAL SALE are strictly non-returnable and non-refundable, without exception. In the event that FINAL SALE items are returned, no refunds will be processed, and the purchaser shall bear the full responsibility for any shipping and handling costs associated with returning the products to them. Should the purchaser fail to arrange for the return of the products within one (1) week following receipt of the returned items, ownership of said products shall transfer to EcoAble, LLC, and no further claims shall be entertained.

RETURN POLICY

At EcoAble, we want to make sure you're completely satisfied with your purchase. That's why we offer returns on most items when returned in their original manufacturer’s packaging, with original tags attached, and in resalable-as-new condition within thirty (30) days of delivery for a full refund. Please note that shipping fees paid by the customer are non-refundable. This includes international shipping fees and any shipping upgrades selected during checkout.

To make a return, please include a printable copy of the Return Request Form and postmark the package within thirty (30) days from the date you received your order.

Please note that washed, used, or worn products cannot be returned. Clearance and sale items marked as FINAL SALE cannot be returned or exchanged.

Returns that show signs of wear, lint, or contamination may not qualify for a full refund. In such cases, a restocking fee may apply.

We strive to process all refunds within five (5) business days of receiving returned merchandise.